Source: http://www.itil-officialsite.com/Qualifications/ITILV3QualificationLevels/ITILV3MasterQualification.asp
As IT Service Management grows in maturity, so too do the requirements for developing and recognizing capable individuals in the industry.
The need for increasing levels of IT Service Management knowledge and skills can be seen in the increasing number of jobs that require these skills, the emergence of ITSM academic programmes, and formal professional and career frameworks for ITSM practitioners.
The ITIL Master qualification meets these growing needs by focusing on the experienced levels of the industry, testing the capabilities of senior IT service managers, executives and practitioners.
Focus on Practice
In an industry that values the ability to work in the real world, advanced qualifications need to test more than application to hypothetical cases.
Candidates for the ITIL Master qualification must select one or more real world situations and explain how they were able to apply their knowledge of ITIL to implement real solutions. Testing is performed by assessing a written submission describing real-world assignments, augmented by oral examination.
Target Group
The ITIL Master qualification is aimed at people that are experienced in the industry – typically, but not exclusively, senior practitioner, senior consultant, senior manager or executive, with 5 or more years' relevant experience. All candidates must hold the ITIL Expert qualification.
Curriculum
Since every candidate will have a unique range of experience, principles, methods and techniques that they choose to apply, it is not possible to define a fixed syllabus, instead, the ITIL Master qualification allows candidates to determine their own field of study based on ITIL.
A Requirements and Scope document will guide candidates through the process of defining their field of study and which elements of ITIL they can include.
Achieving the ITIL Master Qualification
The steps for achieving the qualification are:
- Candidates submit a Proposal describing the real life situation they intend to address and the elements of ITIL they will apply to this situation
- Candidates prepare and submit a Work Package for assessment
- Candidates attend an interview to support the Work Package assessment.