The ITIL v3 Intermediate Capability program: Service Offerings & Agreements, is an online program leading to the examination for the EXIN ITIL v3 Intermediate Capability certificate: Service Offerings & Agreements. The program is aimed at professionals who will participate in managing, organizing and optimizing the operations of the Service Offerings & Agreements processes in an IT organization which has implemented, or started to implement, ITIL based Service Offerings & Agreements processes.Purchase from our secure online store- Demand Management
- Financial Management
- Service Portfolio Management
- IT Service Continuity Management
- Service Catalogue Management
- Service Level Management
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.- Demand Management
The ITIL v3 Intermediate: Planning, Protection & Optimization Program is intended for professionals who will participate in managing, organizing and optimizing the Planning, Protection & Optimization (PPO) processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, implementing and improving PPO processes, including:- Demand Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
- Access Management
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.
Purchase from our secure online store- Demand Management
The ITIL v3 Intermediate: Release, Control & Validation Capability Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release, Control & Validation (RCV processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, implementing and improving RCV processes, including:- Service Asset & Configuration Management
- Change Management
- Release & Deployment Management
- Validation and Testing
- Evaluation
- Request Fulfilment
- Knowledge Mangement
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.
The ITIL v3 Intermediate: Operational Support & Analysis Capability Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Operational Support & Analysis (OSA) processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, implementing and improving OSA processes, including:
- Event Management
- Incident Management
- Problem Management
- Request Fulfilment
- Access Management
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.
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