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  • ITIL V3 Foundation eLearning Program
    This course requires an enrolment key

    Certification Kit
    The ITIL ® (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this third edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL V3 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL V3 Foundation Complete Certification Kit is, to quote numerous of ITIL certified clients, "the gold standard of ITIL Certification."

    Your 3 month access period to the eLearning component of this program, begins from date of registration. Please contact us ASAP, if you have any concerns regarding your access period. A further 90 day access extension can be purchased at a cost of $20 from our online store.

  • ITIL V2-V3 Foundation Bridging Program
    This course requires an enrolment key
    Foundation Bridge
    The Art of Service's V3 Bridging Program for ITIL® Foundation. Now offered as a web based elearning option. This program is designed to bridge the knowledge between Version 2 and Version 3.

    Of course, it may have been some time since you, have had professional development on ITIL®. The Art of Service acknowledges that IT professionals are aware of, and wanting to upgrade their ITIL® knowledge from Version 2 to the newly-released Version 3, and therefore have developed this program.

  • ITIL Awareness Program
    This course requires an enrolment key
    Awareness
    Looking for quick insight into the ITIL framework?
     

    The ITIL Service Management Awareness Program is for those people who wish to gain a concise, fundamental understanding of ITIL. Participants do not need previous experience or exposure to IT Service Management or ITIL.

    This program is not designed to lead towards any certification, but to provide participants with an overview of the major concepts of ITIL and an ability to speak a "common language" for IT Service Management.