The Service Strategy Lifecycle Program provides a comprehensive study of the ITIL v3 phase of Service Strategy and where it fits into the greater Service Lifecycle.
Within Service Strategy, the following processes are explored:- Financial Management
- Service Portfolio Management
- Demand Management
The program consists of audio presentations that will also provide references to the accompanying Service Strategy book. Exercises, along with marking guides, quizzes will prepare participants for the Service Strategy Lifecycle exam.
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.
- The Service Design Lifecycle Program provides a comprehensive study of the ITIL v3 phase of Service Design and where it fits into the greater Service Lifecycle.
Within Service Design, the following processes are explored:- Service Level Management
- Supplier Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Information Security Management
- IT Service Continuity Management
The program consists of audio presentations that will also provide references to the accompanying Service Design book. Exercises, along with marking guides, quizzes will prepare participants for the Service Design Lifecycle exam.
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.
The Service Transition Lifecycle Program provides a comprehensive study of the ITIL v3 phase of Service Transition and where it fits into the greater Service Lifecycle.
Within Service Transition, the following processes are explored:- Transition Planning & Support
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing
- Evaluation
- Knowledge Management
The program consists of audio presentations that will also provide references to the accompanying Service Transition book. Exercises, along with marking guides, quizzes will prepare participants for the Service Transition Lifecycle exam.
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.
The Service Operation Lifecycle Program provides a comprehensive study of the ITIL v3 phase of Service Operation and where it fits into the greater Service Lifecycle.
Within Service Operation, the following processes are explored:- Event Management
- Incident Management
- Problem Management
- Request Fulfilment
- Access Managenent
The program consists of audio presentations that will also provide references to the accompanying Service Transition book. Exercises, along with marking guides, quizzes will prepare participants for the Service Transition Lifecycle exam.
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs.
- Event Management
- The Continual Service Improvement Lifecycle Program provides a comprehensive study of the ITIL v3 phase of Continual Service Improvement (CSI) and where it fits into the greater Service Lifecycle.
Within CSI, the following processes and concepts are explored:- 7 Step Improvement Process
- Service Measurement & Reporting
- Service Level Management
- CSI Methods & Techniques
- The Deming Cycle
- Organizing for CSI
- Technology considerations
- Implementing CSI
The program consists of audio presentations that will also provide references to the accompanying Service Transition book. Exercises, along with marking guides, quizzes will prepare participants for the Service Transition Lifecycle exam.
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate in order to participate in any of the ITIL V3 Intermediate Programs. - 7 Step Improvement Process
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