This program is designed to “bridge the gap” between the ITIL® Versions 1 or 2 Manager’s qualification in IT Service Management and the new ITIL® v3 framework.
The program covers the new content of the v3 Service lifecycle, including the phases of of Service Strategy, Service Design, Service Transition, Service
Operations and Continual Service Improvement. It also covers those aspects of ITIL® v2 which have changed in version 3.
Once you have successfully completed the V3 Manager Bridging exam you will also be certified for the new ITIL® ”Expert” qualificationPurchase from our secure online store**PREREQUISITE** You must send or fax us your ITIL Service Managers Certificate in order to participate in theof the ITIL v2-v3 Manager Bridging Program.
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Managing Across the Lifecycle.
You Will Learn How To:- Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam
- Identify key business and management issues in IT Service Management
- Manage the planning and implementation of IT Service Management
- Implement Strategic Change Management and Risk Management
- Handle organizational challenges and assess services
The ITIL v3 Intermediate Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book and course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management.
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