This program has been designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test your capability to remember and understand the concepts and prepare you for the EXIN ISO/IEC 20000 Foundation examination. This well structured training program helps you to continuously improve your personal qualifications, thus supporting continual professional development within your organization.The ISO/IEC 20000 Foundation Certificate is a pre-requiste for the other qualifications within the qualification scheme.
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This program is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test your capability to remember and understand the concepts and prepare you for the ISO/IEC 20000 Foundation examination. This well structured training program helps you to continuously improve your personal qualifications, thus supporting continual professional development within your organization.
This program has been updated to include the recent release of Part 3 of the standard, and should be studied in conjunction with the ISO/IEC 20000 Foundation Certification Kit - Third edition book.
The ISO/IEC 20000 Foundation Certificate is a pre-requiste for the other qualifications within the qualification scheme.
Purchase from our secure online storeCourse Description:
Exam preparation: 80 multiple choice exam style questions (and answers), PLUS one mock exam, designed to test your knowledge and understanding of ISO/IEC 20000 at a Foundation level.
Learning Objectives:
At the end of this course, the learner will be able to confidently sit the one hour, multiple choice ISO/IEC 20000 examination.
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