ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance. Version 2 of ITIL was published in 1999, but has recently been refreshed with the release of Version 3 in 2007.
The ITIL Practitioner: Support & Resore Elearning Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Support & Restore processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, monitoring, reporting and optimizing, related to the processes of:
- Service Desk (Function)
- Incident Management
- Problem Management
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate and have access to the OGC Service Support book in order to participate in any of the ITIL Practitioner Programs.
The ITIL Practitioner: "Plan & Improve" Elearning Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Plan and Improve processes in an IT Service Organization which has implemented, or started to implement, IT Service Management processes. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, monitoring, reporting and optimizing, related to the processes of:
- Capacity Management
- Availability Management
- IT Service Continuity Management.
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate and have access to the OGC Service Support book in order to participate in any of the ITIL Practitioner Programs.
The ITIL Practitioner: Agree & Define Elearning Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, monitoring, reporting and optimizing, related to the processes of:
- Service Level Management
- Financial Management for IT Services.
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate and have access to the OGC Service Support book in order to participate in any of the ITIL Practitioner Programs.
The ITIL Practitioner: Release & Control Elearning Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release & Control processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, monitoring, reporting and optimizing, related to the processes of:
- Configuration Management
- Change Management
- Release Management
**PREREQUISITE** You must send or fax us your ITIL Foundation Certificate and have access to the OGC Service Support book in order to participate in any of the ITIL Practitioner Programs.
