This program is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test your capability to remember and understand the concepts and prepare you for the ISO/IEC 20000 Foundation examination. This well structured training program helps you to continuously improve your personal qualifications, thus supporting continual professional development within your organization.

This program has been updated to include the recent release of Part 3 of the standard, and should be studied in conjunction with the ISO/IEC 20000 Foundation Certification Kit - Third edition book.