ITIL® Awareness Course

ITIL Awareness Course | taught by The Art of Service Team

Course description

The ITIL® Awareness Program is a one day program aimed at enabling participants to gain an overview of the basic terms, concepts and relationships between the ITIL® processes and functions. There is no exam or certification associated with this program.

Program Overview:

The ITIL® Awareness Program is a one day program aimed at enabling participants to gain an overview of the basic terms, concepts and relationships between the ITIL processes and functions. There is no exam or certification associated with this program.

Program Objectives:

* Provide insight into the best practices for IT Service Management (ITSM).

* Explain & discuss ITIL framework, the theory and the concepts.

* Focus on the terminology and relationships between the ITIL processes.

* Prepare participants for the ITIL Foundation course

Who Should Attend?:

* IT support and technical staff.

* Help Desk/support/operations staff.

* Support/Help Desk/technical services managers.

* Network support staff.

* Business Relationship Managers.

Take the next step and get certified enroll in the ITIL Foundation Course


The Art of Service Team
The Art of Service Team
eLearning Support

The Art of Service has a team dedicated to your learning success! Our eLearning support team is available 7 days per week for ongoing support and to answer your course related questions.


Course Curriculum

ITIL Awareness Course
Introduction to ITIL
The Basics
Introducing the Service Lifecycle Concept
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
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