Cloud Computing Certification provided by The Art of Service
As an education and training organization within the IT Service Management (ITSM) industry, we recognize the importance of adapting good practices to be used in any IT service delivery model. Regardless of the size, complexity and ownership of the IT infrastructure, utilizing appropriate ITSM principles will always add value for customers and the IT service provider(s). In the case of cloud computing environments, ITSM capabilities will need to be adapted somewhat to suit the organization’s needs, but the underlying core practices and principles should still remain the same.
To cater for this need, we have developed a set of education programs that provide individuals with the skills and knowledge required for managing cloud-based IT services.
The certification pathway is made up by the following levels:
Foundation:
The Cloud Computing Foundation program is focused on ensuring that the candidate can explain:
- the various ways in which cloud environments are used for IT service provision
- the benefits that clouds offer to customers and IT organisations alike
- important terminology relating to cloud computing
- technologies supporting cloud computing and the primary vendors involved.
Specialist:
The Specialist Level programs are aimed at the 'practitioners' involved n the management of cloud environments and related services. Rather than just a basic understanding, these programs seek to ensure that participants demonstrate the skills and knowledge to actually manage cloud environments with the use of IT Service Management processes.
The Specialist Level is broken into three programs:
- Software as a Service (SaaS) + Web Applications
- Virtualization
- Platform & Storage Management
Executive:
The Executive Level Certification aims to ensure that the candidate has both the technical and strategic skills required to successfully plan, adopt and manage cloud services.
Candidates must have 11 credit points (i.e. completed the Foundation and Specialist level) in order to be eligible to begin the Managing Services in the Cloud program. This program is provides skills and knowledge for managing the risks and strategic change required by an IT professional involved in the adoption of cloud computing. If the associated exam is successfully completed the participant will be awarded their Executive Level certification.
