ITIL OSA Course including Exam Preparation Course


Operational Support and Analysis Capability Program

 6 Months Access (180 Days)

ITIL topics you will learn in this Accredited course?

The Operational Support & Analysis Certificate covers the following ITIL processes:

The Event Management ProcessIncident ManagementProblem Management
Request FulfilmentAccess ManagementTechnical Management
IT Operations ManagementApplications ManagementOSA Considerations
 

Is this course for you!

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and Service Delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Operational Support and Analysis.

 Have any questions about what you may need? Send us an email at elearning-support@artofservice.com.au

ITIL OSA Course including Exam Preparation Course includes these courses

ITIL Operational Support and Analysis (OSA) Certification Online Course
View Course
ITIL® Operational Support and Analysis Exam Preparation Program (OSA)
View Course
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