Operational Support and Analysis Capability Program
6 Months Access (180 Days)
ITIL topics you will learn in this Accredited course?
The Operational Support & Analysis Certificate covers the following ITIL processes:
|The Event Management Process||Incident Management||Problem Management|
|Request Fulfilment||Access Management||Technical Management|
|IT Operations Management||Applications Management||OSA Considerations|
Is this course for you!
This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and Service Delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Operational Support and Analysis.
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