Service Offerings and Agreements Capability Program
6 Months Access (180 Days)
ITIL topics you will learn in this Accredited course?
The SOA Certificate covers the following ITIL processes:
|Service Portfolio Management||Service Catalog Management||Service Level Management||Demand Management|
|Supplier Management||Financial Management for IT Services||Business Relationship Management|
Is this course for you!
This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Offerings and Agreements of and service strategy. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Service Offerings and Agreements.
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