Service Strategy Lifecycle Program
6 Months Access (180 Days)
The Service Strategy Certificate covers the following ITIL Processes
Service Strategy Principles
Defining Services and market spaces
Conducting strategic assessments
Service Portfolio Management
Driving strategy through the Service Lifecycle
Understanding Critical Success Factors and risks
Is this course for me!
This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
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