ITIL ST Course including Exam Preparation Course

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the Intermediate Level Certificate in Service Transition. 



Our Accredited eLearning Courses provide our students everything to best prepare you for the ITIL Exams with:  

 120px-crystal-clear-app-clean.png Accredited self paced online learning (180 days access)
 120px-crystal-clear-app-clean.png  300+ page PDF Workbook Yours to keep (PDF download)
 120px-crystal-clear-app-clean.png Multimedia presentations to simulate the classroom experience 120px-crystal-clear-app-clean.png Downloadable resources so you can study on the go;
 120px-crystal-clear-app-clean.png End of module review questions to assess your content knowledge 120px-crystal-clear-app-clean.png A full 40 question sample exam to assist in your exam preparation
 120px-crystal-clear-app-clean.png 24/7 online access to your course. (Internet access required) 120px-crystal-clear-app-clean.png Access to trainers* and Discussion boards

 

Through individual, corporate, academic and government enrollments, members have access to the The Art of Service education library of engaging, top-quality courses taught by accredited and recognized industry experts.

 

What you need to Know!

Pre-requisites needed before you start:

  • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • It is highly recommended that you read the AXELOS® Service Transition book prior to commencement of this program
  • Candidates must supply identification confirmation at the time of course registration

Contact Hours

The recommended minimum contact hours for the eLearning course is 21 but the benefit of eLearning is that you can move at a pace that best suits you. Our different access options allow you to tailor the learning experience to your learning needs. 

Delivery:

The program combines short presentations supported by accredited trainer audio. A text book is also provided to further explore and explain all concepts covered within the syllabus. There are also exercises (marking scheme provided) to ensure learners are testing their knowledge and competency  to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice examination. A study book is also included in order to further enhance your learning experience.
 

About the Examination:

  • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the ST Lifecycle course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the ST book in preparation for the examination.
  • The syllabus can be downloaded from the resources of the course
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration

Credits:

Is this course accredited?

Yes! AXELOS/PeopleCert, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

 

Exam Vouchers are valid for 1 year after date of purchase. After 1 year further charges may apply.

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ITIL® is a registered trade mark of AXELOS Limited
AXELOS® is a registered trade mark of AXELOS Limited

 


 



ITIL ST Course including Exam Preparation Course includes these courses

ITIL Intermediate program: Service Transition (ST) including Exam
View Course
Service Transition Exam Preparation Program (ST)
View Course
"ITIL® is a Registered Trade Mark of the AXELOS Limited". "The Swirl logo is a Trade Mark of the AXELOS Limited". | "AXELOS® is a registered Trade Mark of AXELOS, limited" 2016