ITIL® Operational Support and Analysis Exam Preparation Program

ITIL® Operational Support and Analysis Exam Preparation Program | taught by The Art of Service Team

Course description

Welcome to the OSA Exam Preparation Program

6 Months Access (180 Days)

The OSA exam is part of the Capability modules of the Service Lifecycle that leads to the ITIL® Expert in IT Service Management qualification.


This program consists of 16 multiple choice 'exam style' questions, with supporting scenarios, in relation to the concepts and processes found within the OSA program.

In addition, one sample exam, with marking guide, is also provided.

ITIL® is a registered trade mark of AXELOS Limited

*ALL ITIL3 EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.


The Art of Service Team
The Art of Service Team
eLearning Support

The Art of Service has a team dedicated to your learning success! Our eLearning support team is available 7 days per week for ongoing support and to answer your course related questions.


Course Curriculum

OSA Scenario One
Scenario One
Exercises Scenario One
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OSA Scenario Two
Scenario Two
Exercises Scenario Two
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OSA Scenario Three
Scenario Three
Exercises Scenario Three
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OSA Scenario Four
Scenario Four
Execises Scenario Four
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Sample Exam
Sample Exam
Purchase the Exam Voucher Here
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