ITIL Planning, Protection and Optimization (PPO) Certification Online Course

ITIL® Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - 3rd Edition | taught by The Art of Service Team
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Course description

Planning, Protection and Optimization Capability Program

6 Months Access (180 Days)

ITIL topics you will learn in this Accredited course?

The PPO Certificate covers the following ITIL processes:

★Demand Management

★Capacity Management

★Availability Management

★IT Service Continuity Management

★Information Security Management

★Planning and Implementation

Is this course for me!

This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Planning, Protection and Optimization.

Have any questions about what you may need? Send us an email at

  • To enhance your learning experience:

    • Add the Exam Preparation Course
      • Additional scenarios and exam questions as well as a second AXELOS approved sample exam, giving you added resources to feel confident in sitting the exam.
    • Include the ITIL Intermediate exam voucher.
      • Self-booking exam
        • You can always purchase your voucher once you have completed the course via our eLearning platform. For those confident and ready to take the exam our self booking exam voucher offers a low cost option for our students. 
        • PLEASE NOTE: This is an online exam only.

Why should you train with The Art of Service

The Art of Service is a world leading online learning company that helps anyone learn technology and business skills to achieve personal and professional goals.

Our Accredited eLearning Courses provide our students everything to best prepare you for the ITIL Exams with:

Accredited self paced online learning300+ page PDF Workbook Yours to keep (PDF download)
Multimedia presentations to simulate the classroom experienceDownloadable resources so you can study on the go;
End of module review questions to assess your content knowledgeA full 40 question sample exam to assist in your exam preparation
24/7 online access to your course. (Internet access required) Access to trainers* and Discussion boards

Through individual, corporate, academic and government enrollments, members have access to the The Art of Service education library of engaging, top-quality courses taught by accredited and recognized industry experts.

What you need to Know!


  • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • It is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program
  • Candidates will be required to provide identification confirmation at the time of course registration

Contact Hours

The recommended minimum contact hours for the eLearning course is 21 but the benefit of eLearning is that you can move at a pace that best suits you.


The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice AXELOS examination.

Program Materials:

- Access to presentations with trainer audio
- The Art of Service Planning, Protection and Optimization Book
- Exercises + Answers
- Mock Exam questions

About the Examination:

  • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the PPO Capability course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the PPO book in preparation for the examination.
  • The syllabus can be downloaded from the resources of your course.
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration


Is this course accredited?

Yes! AXELOS/PeopleCert, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.


ITIL® is a registered trade mark of AXELOS Limited
AXELOS® is a registered trade mark of AXELOS Limited

The Art of Service Team
The Art of Service Team
eLearning Support

The Art of Service has a team dedicated to your learning success! Our eLearning support team is available 7 days per week for ongoing support and to answer your course related questions.

Course Curriculum

Changes to your Course Progress for Current Students. - Important!
Changes to your Course Progress for Current Students. - Important!
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Important Information!
Candidate ID Form - Must be Completed
ITIL PPO Complete Certification Kit Workbook
ITIL Qualification Scheme
Service Lifecycle Map ITIL 2011
Welcome to PPO
Warm Up Part 1
Warm Up Part 2
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Planning Protection and Optimization Course
Introduction to PPO Part 1
Introduction to PPO Part 2
Demand Management Part 1
Demand Management Part 2
Demand Management Part 3
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Capcity Management
Capacity Management Part 1
Capacity Management Part 2
Capacity Management Part 3
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Availability Management
Availablity Management Part 1
Availability Management Part 2
Availability Management Part 3
Availability Management Part 4
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IT Service Continuity Management
Service Continuity Management Part 1
SCM Part 2
SCM Part 3
SCM Part 4
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Information Security Management
Information Security Management Part 1
Information Security Management Part 2
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Planning and Implementation
Roles and Responsibilities
Technology Considerations
Planning and Implementing
Summary Part 1
Summary Part 2
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Exercises and Marking Guide
Marking Guide
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Exam Preparation & Information
Exam Information
Exam Preparation
Be better prepared for the Exam!
Purchase the Exam Voucher Here
PPO Sample Exam
Course Evaluation Form
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Additional Resources
Additional Resources
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