ITIL Planning, Protection and Optimization (PPO) Certification Course including Exam

ITIL® Planning, Protection and Optimization (PPO) course and Exam | taught by The Art of Service Team
Watch Intro Video

Course description

Planning, Protection and Optimization Capability Program including Exam*

ITIL topics you will learn in this Accredited course?


★Demand Management


★Capacity Management


★Availability Management


★IT Service Continuity Management


★Information Security Management


★Planning and Implementation

Is this course for me!


This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Planning, Protection and Optimization.

Have any questions about what you may need? Send us an email at elearning-support@artofservice.com.au

    • *ALL ITIL 2011/V3 EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.

Why should you train with The Art of Service

The Art of Service is a world leading online learning company that helps anyone learn technology and business skills to achieve personal and professional goals.

Our Accredited eLearning Courses provide our students everything to best prepare you for the ITIL Exams with:

Accredited self paced online learning (60 days)
300+ page PDF Workbook Yours to keep (PDF download)
Multimedia presentations to simulate the classroom experience
Downloadable resources so you can study on the go;
End of module review questions to assess your content knowledge
A full 40 question sample exam to assist in your exam preparation
24/7 online access to your course. (Internet access required)
 Final Exam


Through individual, corporate, academic and government enrollments, members have access to the The Art of Service education library of engaging, top-quality courses taught by accredited and recognized industry experts.

What you need to Know!

Pre-requisites:

  • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • It is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program
  • Candidates will be required to provide identification confirmation at the time of course registration

Contact Hours

The recommended minimum contact hours for the eLearning course is 21 but the benefit of eLearning is that you can move at a pace that best suits you.

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice AXELOS examination. (60 days access)

*ALL ITIL3 EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.

Program Materials:

- Access to presentations with trainer audio
- The Art of Service Planning, Protection and Optimization Book
- Exercises + Answers
- Mock Exam questions

About the Examination:

  • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the PPO Capability course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the PPO book in preparation for the examination.
  • The syllabus can be downloaded from the resources of your course.
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration

Credits:

Is this course accredited?

Yes! AXELOS/PeopleCert, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

itil-training-organization-newlogo.jpg






*ALL ITIL 2011/V3 EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.



ITIL® is a registered trade mark of AXELOS Limited
AXELOS® is a registered trade mark of AXELOS Limited




The Art of Service Team
The Art of Service Team
eLearning Support

The Art of Service has a team dedicated to your learning success! Our eLearning support team is available 7 days per week for ongoing support and to answer your course related questions.


Course Curriculum

PPO Course
26:44
Candidate ID Form - Must be Completed
ITIL PPO Complete Certification Kit Workbook
ITIL Qualification Scheme
Service Lifecycle Map ITIL 2011
PPO Mod 1 Welcome
PPO Mod 2 Warm Up
PPO Mod 3 What are Processes
Hide Content
Planning Protection and Optimization Course
77:40
PPO Mod 4 Introduction to PPO
PPO Mod 5 Introduction to PPO 2
PPO Mod 6 Demand Management Part 1
PPO Mod 7 Demand Management Part 2
PPO Mod 8 Demand Management Part 3
Hide Content
Capcity Management
48:36
PPO Mod 9 Capacity Management Part 1
PPO Mod 10 Capacity Management Part 2
PPO Mod 11 Capacity Management Part 3
Hide Content
Availability Management
58:41
PPO Mod 12 Availability Management Part 1
PPO Mod 13 Availability Management Part 2
PPO Mod 14 Availability Management Part 3
PPO Mod 15 Availability Management Part 4
Hide Content
IT Service Continuity Management
61:11
PPO Mod 16 Service Continuity Management Part 1
PPO Mod 17 Service Continuity Management Part 2
PPO Mod 18 Service Continuity Management Part 3
PPO Mod 19 Service Continuity Management Part 4
Hide Content
Information Security Management
38:14
PPO Mod 20 Information Security Management Part 1
PPO Mod 21 Information Security Management Part 2
Hide Content
Planning and Implementation
58:33
PPO Mod 22 Roles and Responsibilities
PPO Mod 23 Technology and Considerations
PPO Mod 24 Planning and Implementing
PPO Mod 25 Summary
Hide Content
Exercises and Marking Guide
Exercises
Marking Guide
Hide Content
Exam Preparation & Information
01:29
PPO Mod 26 Exam Information
Exam Preparation
Purchase the Exam Voucher Here
PPO Sample Exam
Course Evaluation Form
Hide Content
Additional Resources
Additional Resources
Hide Content
"ITIL® is a Registered Trade Mark of the AXELOS Limited". "The Swirl logo is a Trade Mark of the AXELOS Limited". | "AXELOS® is a registered Trade Mark of AXELOS, limited" 2016