ITIL Release, Control and Validation (RCV) Certification Course

ITIL® Release, Control and Validation (RCV) Learning and Study Book Course - Third Edition | taught by The Art of Service Team

Course description

Release, Control and Validation Capability Program

6 Months Access (180 Days)

Which ITIL topics are covered in this course?

The RCV Certificate covers the following ITIL processes:

★Change Management

★Change Evaluation

★Request Fulfilment

★RCV Considerations.

★Service Validation
& Testing

★Service Asset & Configuration

★Release & Deployment

Is this course for you!

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Release, Control and Validation and Service Operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Release, Control and Validation.

Have any questions about what you may need? Send us an email at

To enhance your learning experience:

  • Add the Exam Preparation Course
    • Additional scenarios and exam questions as well as a second AXELOS approved sample exam, giving you added resources to feel confident in sitting the exam.
  • Include the ITIL Intermediate exam voucher.
    • Self-booking exam
      • You can always purchase your voucher once you have completed the course via our eLearning platform. For those confident and ready to take the exam our self booking exam voucher offers a low cost option for our students. 
      • PLEASE NOTE: This is an online exam only.

Why should you train with The Art of Service

he Art of Service is a world leading online learning company that helps anyone learn technology and business skills to achieve personal and professional goals.

Our Accredited eLearning Courses provide our students everything to best prepare you for the ITIL Exams with:

 Accredited self paced online learning 300+ page PDF Workbook Yours to keep (PDF download)
 Multimedia presentations to simulate the classroom experience Downloadable resources so you can study on the go;
 End of module review questions to assess your content knowledge A full 40 question sample exam to assist in your exam preparation
 24/7 online access to your course. (Internet access required) Access to trainers* and Discussion boards

Through individual, corporate, academic and government enrolments, members have access to the The Art of Service education library of engaging, top-quality courses taught by accredited and recognized industry experts.

What you need to Know!

Pre-requisites needed before you start:

  • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program
  • Candidates will be required to provide identification confirmation at the time of course registration


The program combines short presentations supported by accredited trainer audio. There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions, study book, and a mock examination help to prepare for the multiple-choice AXELOS examination.

Contact Hours

The recommended minimum contact hours for the eLearning course is 21 but the benefit of eLearning is that you can move at a pace that best suits you.

Program Materials:

* Access to presentations with trainer audio
* The Art of Service Release, Control and Validation Book
* Exercises + Answers
* Mock Exam questions

About the Examination:

  • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the OSA course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the RCV book in preparation for the examination.
  • The syllabus can be downloaded from your course resources.
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration 


Is this course accredited?

Yes! AXELOS/PeopleCert, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.



ITIL® is a registered trade mark of AXELOS Limited
AXELOS® is a registered trade mark of AXELOS Limited

The Art of Service Team
The Art of Service Team
eLearning Support

The Art of Service has a team dedicated to your learning success! Our eLearning support team is available 7 days per week for ongoing support and to answer your course related questions.

Course Curriculum

Changes to your Course Progress for Current Students. - Important!
Changes to your Course Progress for Current Students. - Important!
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Important Information!
Candidate ID Form - Must be completed!
ITIL RCV Complete Certification Kit Workbook
ITIL Qualification Scheme Brochure v2.0
Service Lifecycle Map
Welcome to Release, Control and Validation
Who's Who!
Warm Up
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RCV Course
RCV Introduction Part 1
RCV Introduction Part 2
Change Management Part 1
Change Management Part 2
Change Management Part 3
Service Asset & Configuration Management Part 1
Service Asset & Configuration Management Part 2
Service Validation & Testing Part 1
Service Validation & Testing Part 2
Service Validation & Testing Part 3
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Release and Deployment Management
Realease and Deployment Management Part 1
Release and Deployment Management Part 2
Release and Deployment Management Part 3
Release Deployment Management Part 4
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Request Fulfillment
Request Fulfillment Part 1
Request Fulfillment Part 2
Request Fulfillment Part 3
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Change Evaluation
Change Evaluation Part 1
Change Evaluation Part 2
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Knowledge Management
Knowledge Management Part 1
Knowledge Management Part 2
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RCV Considerations
Plan and Implement
Technology Considerations
Organizing for RCV
Managing Change
Continual Service Improvement & Summary
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Exercises and Marking Guide
Change Evaluation Process Exercise
Change Management Exercise
Organizing RCV Exercise
Process Interfaces Exercise
RACI Model Exercise
Request Fulfillment Exercise
SACM Exercise
Utility & Warranty Exercise
Marking Guide
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Exam Preparation and Information
Exam Information
Exam Preparation
Be better prepare for the Exam!
RCV Sample Exam
Purchase the Exam Voucher Here
Course Evaluation Form
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Additional Resources
Additional Resources
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"ITIL® is a Registered Trade Mark of the AXELOS Limited". "The Swirl logo is a Trade Mark of the AXELOS Limited". | "AXELOS® is a registered Trade Mark of AXELOS, limited" 2016