Service Offerings and Agreements Exam Preparation Program

Service Offerings and Agreements Exam Preparation Program | taught by The Art of Service Team

Course description

Welcome to the SOA Exam Preparation Program*


The SOA program is part of the Capability modules of the Service Lifecycle that leads to the ITIL® Expert in IT Service Management qualification.

This program consists of 16 multiple choice 'exam style' questions, with supporting scenarios, in relation to the concepts and processes found within the SOA program.

In addition, one sample exam with marking guide is also provided.

*ALL ITIL 2011/V3 EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.

The Art of Service Team
The Art of Service Team
eLearning Support

The Art of Service has a team dedicated to your learning success! Our eLearning support team is available 7 days per week for ongoing support and to answer your course related questions.


Course Curriculum

SOA Module One
Scenario 1
Scenario 1 Questions
Hide Content
SOA Module Two
Scenario 2
Scenario 2 Questions
Hide Content
SOA Module Three
Scenario 3
Scenario 3 Questions
Hide Content
SOA Module Four
Scenario 4
Scenario 4 Questions
Hide Content
Sample Exam
ITIL Intermediate Capability SOA Sample 2 SCENARIO BOOKLET v6.1
ITIL Intermediate Capability SOA Sample 2 QUESTION BOOKLET v6.1
ITIL Intermediate Capability SOA Sample 2 ANSWERS & RATIONALES v6.1
Purchase the Exam Voucher Here
Hide Content
"ITIL® is a Registered Trade Mark of the AXELOS Limited". "The Swirl logo is a Trade Mark of the AXELOS Limited". | "AXELOS® is a registered Trade Mark of AXELOS, limited" 2016